Accessibility Statement

Last updated: November 13, 2026

ILONA, INC. is committed to making ilona.com usable by everyone, including people with disabilities. We want every customer to be able to learn about our products, get help, and shop with us independently and with dignity.

Our new website

We launched a new version of ilona.com on November 13, 2026. Accessibility is part of how we are building and refining it. During this launch period we are testing the site, fixing issues as we find them, and updating this statement as that work progresses. If anything does not work for you, please tell us. Your feedback helps us prioritize.

Our standard

We use the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as the standard for our website. These guidelines explain how to make web content more accessible to people who are blind or have low vision, are deaf or hard of hearing, or have motor, speech, or cognitive disabilities.

Current status

ilona.com is partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some content does not yet fully meet the standard. We are actively working to close those gaps, starting with the issues that most affect a customer’s ability to browse, get product information, and complete a purchase.

What we are doing

  • Building accessibility into the new site. We consider accessibility as we design, build, and update ilona.com.
  • Testing. We test with automated tools and by hand, including keyboard-only navigation, screen readers, screen magnification, and browser zoom.
  • Independent review. We are engaging an accessibility specialist to review the new site, and we will note the results here.
  • Fixing what we find. We track accessibility issues found in testing or reported by customers and fix them as part of our regular site updates.
  • Holding our vendors to the standard. We ask the developers and apps we work with to meet WCAG 2.2 Level AA.
  • Training our team. Our client services and website teams receive guidance on accessibility and on helping customers who use assistive technology.

Accessibility toolbar

Our site offers an optional toolbar (the icon at the bottom of the screen) that lets you change display settings such as text size, spacing, contrast, and animations. The toolbar is a convenience for personal preferences. It is not a substitute for our work on the site itself, and you do not need it to use ilona.com. Our site is designed to work with the assistive technology and browser settings you already use.

Known limitations

Some areas may not yet be fully accessible. These include:

  • Third-party content, such as customer reviews, social media feeds, and embedded videos, which are provided by outside services that we do not fully control. We choose and configure these services with accessibility in mind and ask their providers to improve where needed.
  • Checkout and payment pages, including Shop Pay, which are operated by Shopify. Shopify maintains its own accessibility program for these pages.
  • Some images, videos, and documents, which may not yet have full text descriptions or captions.
  • New pages and features added during the launch period, which we review as they go live.

If anything on our site is difficult to use, please contact us and we will help you directly.

Get help and shop by phone

If you have trouble using any part of ilona.com, our client services team will help you find product information, answer questions, and place your order by phone, at the same prices and with the same promotions available online.

  • Phone (toll-free): 1-888-38-ILONA (1-888-384-5662), Monday through Friday, 10:00 a.m. to 5:00 p.m. Mountain Time. If a client services associate is not available to take your call, please leave a message with your name and phone number, and we will return your call within one business day. We welcome calls made through relay services, including 711.
  • Email: clientservices@ilona.com

On request, we can also provide product information, such as ingredient lists and directions for use, in an alternative format.

Feedback

We welcome your feedback on the accessibility of ilona.com. To help us respond, please tell us:

  • the web address (URL) of the page;
  • what you were trying to do and the problem you ran into; and
  • the browser and any assistive technology you were using.

We aim to respond to accessibility feedback within two business days.

Compatibility

ilona.com is designed to work with recent versions of major browsers, including Chrome, Safari, Firefox, and Edge, and with common assistive technologies, including the JAWS, NVDA, VoiceOver, and TalkBack screen readers. The site relies on HTML, CSS, JavaScript, and WAI-ARIA to work with these technologies.

About this statement

This statement describes our ongoing accessibility efforts and the status of our website as of the date above. We update it as work is completed and review it at least once a year.

Update log

Date Update
November 13, 2026 New ilona.com launched. Statement published.