ILONA.COM Client Services

Client Services


3201 East Second Avenue
Denver, CO 80206
Visit our contact us page for more information.


Sales Tax
Shipments within Colorado are subject to 2.9% Sales Tax on all purchases.

Payment Options
We accept Visa, MasterCard, and American Express. Your billing address must match the billing address on your credit card, but your shipping address may differ. We reserve the right to cancel any order that does not match these criteria. For inquiries regarding other methods of payment please call our Customer Support line at 1800-622-4355. Sorry, no C.O.D. deliveries.

Order History
To request a copy of your Order History, please send a request to: info(at)ilona(dot)com.
Please allow 5-7 days for processing.

Order Tracking
Please contact our Client Service Center at 1800-622-4355 for the status of your order.

Color Accuracy
We attempt to be as accurate as possible when describing and displaying our products on our site. Please keep in mind that product shades may look different depending on your monitor, lighting, shading, etc. Due to this, we do not warrant that the product descriptions, colors, or other content available on the Website are accurate, complete, or free of errors. To constantly improve our site, we do reserve the right, in our sole discretion to update all product content on our site at any time.

Edit Shopping Bag
When you finish shopping, click your "Shopping Bag" on the top right of your screen and take a final look at your selections. At this time, you will be able to remove, increase or decrease any and/or all your selections. However, once your order has processed you will not be able to make further changes to your order. Please contact our Client Service Center within 1 hour at 1800-622-4355 for assistance in the event you need to change your order after the final checkout process.


Calculating Shipping Rates
Shipping and handling charges are determined by the merchandise total of your order before any deductions. Not subject to special offers. Rates are calculated before taxes.

Shipment Confirmation
Once you have submitted your order for checkout, a page will open for your review. Please print this page for your records. You will also receive an email confirmation providing you with the details of your order.

Multiple Ship-To Addresses
At this time, we are unable to process multiple "Ship To" orders online. Orders to more than one address will require individual orders.


Unconditional Guarantee 
At ILONA, we stand behind our products. That is why we offer a thirty (30)-day, unconditional satisfaction guarantee. If, within 30 days of purchasing a product you are not completely satisfied, simply return the unused product and we'll exchange it or refund the credit card used for purchase.

Returns and Exchanges
It happens, albeit infrequently, that a client is dissatisfied with their purchase. To allow ample opportunity for you to experience and benefit from our products, you have 30 days in which to return or exchange all, or a portion of your purchases. Please note that only products purchased directly from will be considered for a full return. Return postage is the responsibility of the client. We apologize, but return shipping fees will not be refundable. Insurance and proof-of-delivery are advised when returning your items. Please include your original receipt.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1800-622-4355. If there is an error with your shipment, please contact our Client Service Center immediately upon receipt. We will rectify the mistake, posthaste!

In the event of any perceived abuse(s) of our 30-Day Risk-Free Guarantee is determined, we reserve the right to not honor the return/exchange.

We value our customers and will occasionally, and perhaps without notice send our customers full-size items for them to try. These items are considered ‘free’ from us to you and do not fall under our return policy, nor can they be exchanged. The same applies to samples that may be included in your shipment.


Your Privacy
See our Privacy Policy.

Legal Information
See our Terms & Conditions.


Update Your Account Profile
To change or modify your registration information, simply log-in and update your information as needed. Please remember to save your information.

Why Register? 
Registering has its rewards. When you register at you will automatically be notified when new products are launched. We’ll send you special offers via email, regular mail, and promotional offers that we reserve specifically for our clients. We’ll also include you in our nationwide sampling campaigns, and much more.

ILONA is committed to safeguarding the privacy of our customers. For more information about how your personal information is protected, see our Privacy Policy. If you want to register now, click here.

How to Un-register? 
If you do not wish to receive future announcements, special offers or samples, please email us at clientservices(at)ilona(dot)com with the word "REMOVE" in the subject line. Please allow up to two weeks for your request to be processed. You can also unsubscribe by clicking on the ‘Unsubscribe’ link in any email you receive from us.


Discontinued Products
Decisions to discontinue a product are made in response to consumer preferences, purchasing patterns, and the making room for more technologically advanced formulas. Please call our Customer Support line at 1800-622-4355 for assistance in selecting a suitable replacement.

Animal Testing
ILONA does not test on animals, nor do we sanction or encourage testing by vendors and suppliers. We support all initiatives to find alternative and ethical testing procedures that ensure product safety, quality, and efficacy.


Gift Wrap
Although gift wrapping is not an option during check-out, we will happily accommodate this request for a small fee. Please call our Customer Service center at 1800-622-4355 to add this service to your order.

Skincare/ Makeup Assistance
Simply put, we want you to look and feel your best. If you have questions on skincare regimens, color selection or simply want some advice, just call our Customer Support Center at 1800-622-4355. We’d be happy to assist you!