Effective Date: 9/2017
ILONA and its service providers are committed to providing industry standard server and information security. We make it a priority to protect your personal information, both online and offline. For example, we use Secure Sockets Layer (SSL) for our registration and ordering functions, and we utilize Stripe, a PCI-certified service, provider to process credit card payments. We also expect our service providers to protect information in the same manner. No data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. Accordingly, please note that we cannot guarantee the security of any information you transmit to us.
- Your Information
We do not collect personally identifiable information about you, except when you provide it to us.
In order to make a purchase on our Website, you will need to provide payment information, including credit or debit card information. The collection and processing of payment information on our Website is a PCI compliant payment processing website. ILONA, never has access to your debit or credit card information and does not control its collection and use, although we do know the amount you are charged.
You may be able to make public postings, such as product reviews, comments, or other content, on our Website. Any content that you choose to post publicly on our Website, including personally identifiable information, will be publicly available for viewing and potential use by others. We may use the content that you post for any purpose(s) that we deem appropriate, including advertising, marketing, publicity, and promotional activities, and we may choose whether to attribute such content to you when we use it. Additionally, we may choose to delete any such posting if it is deemed inappropriate without your permission.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. This information may include your IP address (or other unique device identifier, including one that we may assign); certain details about your browser, operating system, and hardware; your location, if available; the URL that referred you to our site; your activities on our site, including your preferences; and other logging information, such as the date and time of your visit. We may use a variety of tracking technologies to automatically collect information, such as cookies, web beacons, embedded scripts, GPS, iBeacons, and ETags (or “entity tags”). A cookie is a small text file that a Website transfers to an individual's hard drive for record-keeping purposes. Your browser, or other software (including Adobe Flash), may allow you to reject or remove cookies, but if you do so, some features of our sites may not work properly, and we may not be able to remember your preferences the next time you visit. We also use web server logs to collect and store information about site usage. When you use our Website from a mobile device, like a smartphone, we may also collect additional information from your device, including your location, device identifier, and information about your mobile network.
We may use third-party analytics services, which may track details about your online activities over time and across different sites. These services help us to improve our Site and the products and services that we offer you. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities.
- How We Use the Information That We Collect
We use the information that we collect from you to process transactions, such as your purchases and returns, and to provide you with information that may be of interest to you, such as email newsletters, special offers, or details regarding new products, services, or upcoming events. We also use the information that we collect to process your account registration and to enable you to use certain site features and participate in online promotions. We may also use the information that we collect to customize your experience on our Website, to provide customer support and to provide you with content or advertisements that may be of interest to you.
We may share your non-personally-identifiable information with third parties. For example, we may share information with service providers who assist us in our business operations. We may also share information where required by law or to satisfy any applicable law, regulation, subpoena, government request, or other legal process. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. We reserve the right to share the information that we collect with our subsidiaries and affiliates and with any subsequent owner in the event of a merger, consolidation, sale of our assets, or other change in our business.
- Sweepstakes, Contests, and Promotions
We may offer sweepstakes, contests, and other promotions on our Website, and these activities may require specific registration. By participating in these activities, you are agreeing to the official rules that govern them, and those rules may require that you allow information, including your photo, likeness, or other details, to be shared with third parties, made public, or used for advertising, marketing, or other promotional purposes. You should review the official rules regarding information collection and sharing for each of these activities before you choose to participate. Additionally, should any of these said promotions engage with a third-party, it is your responsibility to review the policies of each party.
- Third-Party Sites & Services
Our Website may allow you to use your account from other online services, including social media providers like Facebook, Twitter, and Google+. If you use accounts from other services on our Website, we may exchange your information. Our Website may also include features from third parties that allow you to interact with other online services, including social media. For example, we may use third parties to allow you to send messages, tweets, or make postings on social media sites, like Facebook or Instagram. If you use these features, then we may share information about you with those third parties, and they may collect additional information. You should review the privacy policies for such third parties to understand how they collect and use information.
Our Website may include links to third-party websites or other online services. We are not responsible for these other sites and services, and they may collect and use information about you. You should review the privacy policies for such third parties before using their sites or services to understand how they collect and use information.
You may opt-out of receiving future email communications from us by clicking the "unsubscribe" link at the bottom of any email you receive, or by emailing us at info(at)ilona(dot)com.
- Transfer of Information to the United States
Our Website is operated in the United States. The privacy and data protection laws in the United States differ from those of other countries. If you are located outside of the United States, please be aware that the information that we collect will be transferred to and processed, stored, and used in the United States, and that by using our Website, you consent to such transfers and processing.
- Children’s Privacy
Our Website is intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of 13. In accordance with the Child Online Privacy Protection Act, in the event that we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
- Contact Us
3201 E 2nd Ave., Ste. 300
Denver, CO 80206 USA