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ILONA.COM
Effective Date: October 4, 2023
  1. Order Information
1.2. Sales Tax
Shipments within Colorado are subject to Sales Tax on all purchases.
   
1.3. Payment Options
We accept Visa, MasterCard, and American Express. Your billing address must match the billing address on your credit card, but your shipping address may differ. We reserve the right to cancel any order that does not match these criteria. For inquiries regarding other methods of payment please call Client Services line at (800) 38-ILONA   
   
1.4. Order History
If you have created an account with us, you can view your purchases by logging into your account and locate “purchase history”
     
1.5. Order Tracking
If you order directly from our website, you will be emailed a tracking number after order fulfillment. 
  
  1. Shipping Information
2.1. Calculating Shipping Rates
Shipping charges are determined by the merchandise total of your order before any deductions. Not subject to special offers. Rates are calculated before taxes.
  
2.3. Multiple Ship To Addresses
At this time, we are unable to process multiple "Ship To" orders. Orders to more than one address will require individual orders.
  
2.4 International Shipping
See ourShipping & Returns Policy.
  
  1. Returns and Exchanges
See our Shipping & Returns Policy.
   
  1. Privacy and Legal
4.1. Your Privacy
See our Privacy Policy.
  
4.2. Legal Information
See our Terms & Conditions.
  
  1. Your Account Profile
5.1. Update Your Account Profile
To change or modify your registration information, simply log-in to your account and update your information.
   
5.2. Why Register
Registering has its rewards. When you register at our site you will be notified when new products are launched. We’ll send you special offers via email, regular mail, and promotional offers that we reserve specifically for our clients. We’ll also include you in our nationwide sampling campaigns, and much more.
  
5.3. How to Unregister/Unsubscribe
If you do not wish to receive future announcements, you may email us at clientservices(at)ilona.com. You can also Unsubscribe by clicking on the ‘Unsubscribe’ link in the footer section of any email you receive from us.
  
  1. Our Products 
6.1. Discontinued Products
Decisions to discontinue a product are made in response to many factors including changing consumer preferences, trends, formulas advancements, ingredient absolution, supply chain disruptions, and other factors beyond our control. Please call Client Services at (800)622-4355 if you need assistance selecting a replacement.
   
6.2. Animal Testing
ILONA INC., or any of its subsidiaries test its products on animals, nor do we sanction or encourage testing by vendors and suppliers, or third-parties.
   
  1. Accessibility 
7.1. Accessibility Clause:
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so, adhere to many of the available standards and guidelines.
    
7.2. Web Content Accessibility Guidelines (WCAG) Compliance:
Our website strives to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.
   
7.3. Ongoing Efforts:
We are continually seeking solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing our website, please don’t hesitate to contact us.
   
7.4 Legal Compliance:
This accessibility statement is in accordance with applicable law and regulations, including the Americans with Disabilities Act (ADA).
  
  1. Ingredients Disclosure
8.1. Ingredients Transparency
We believe in complete transparency regarding the ingredients used in our products. To this end, we will provide the following information for each product:
  1. Ingredients List: A detailed list of all ingredients used in the product, presented in descending order of concentration.
  2. INCI Names: The INCI (International Nomenclature of Cosmetic Ingredients) names for each ingredient will be provided to ensure international recognition and consistency.
  3. Common Names: Alongside INCI names, we will include common names for ingredients to enhance accessibility for all customers.
   
8.2. Allergen Warning
Refer to our Ingredients List for known or suspected allergens.
   
8.3. Active Ingredients
If applicable, we will specify the active ingredient[s] in the product, to emphasize their importance and benefits.
    
8.4. Expiry Date and Shelf Life
We will indicate a product's shelf life after opening to help ensure product efficacy and purity. Some products can be used past their PAO (Period After Opening) date with minor loss of function.
   
8.5. Usage Instructions and Precautions
Clear and detailed usage instructions (“Methods”) will be provided for each product at the product page; along with any special precautions or warnings related to usage.
   
8.6. Ingredients Accuracy
Ingredients posted at our website reflect the most accurate and current ingredient statement at the time of manufacturing.
   
8.7. Compliance Regulations 
We commit to complying with all relevant local regulations within the State of Colorado, as well as the additional FDA guidelines in the U.S. and EU Cosmetic Regulations to ensure the accuracy and legality of our ingredient disclosures.
     
8.8. Policy Updates 
This Ingredients Disclosure may be updated periodically to reflect changes in industry standards, regulations, or company practices. The most recent version will be available on our website.
We encourage clients to reach out for further information or clarification regarding ingredients. Contact information can be found at the bottom of this page.
  
8.9. Disclaimer
The information provided is for informational purposes only and is not intended as a substitute for professional advice. Customers are encouraged to consult with a qualified professional for any specific concerns or conditions.
   
  1. Services
9.1 Skincare Guidance
We are happy to guide you on your skincare journey with ILONA. Please reach out at (888) 38-ILONA or clientservices(at)ilona.com for guidance, Monday through Friday, 9AM TO 5PM MT.
 
CONTACT INFORMATION
Contact Us
If you have any questions or concerns about Client Support, please contact us:
ILONA, INC.
3201 East Second Avenue, Ste. 300
Denver, CO 80206 U.S.A
(888) 38-ILONA

clientservices@ilona.com

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