Returns and Exchanges
It happens, albeit infrequently, that a client is dissatisfied with their purchase. To allow ample opportunity for you to experience and benefit from our products, you have 30 days in which to return or exchange all, or a portion of your purchases. Please note that only products purchased directly from Ilona.com will be considered for a full return. Return postage is the responsibility of the client. We apologize, but return shipping fees will not be refundable. Insurance and proof-of-delivery are advised when returning your items. Please include your original receipt.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1800-622-4355. If there is an error with your shipment, please contact our Client Service Center immediately upon receipt. We will rectify the mistake, posthaste!
In the event of any perceived abuse(s) of our 30-Day Risk-Free Guarantee is determined, we reserve the right to not honor the return/exchange.
At Ilona, we value our customers and will occasionally, and perhaps without notice send our customers full-size items for them to try. These items are considered ‘free’ from us to you and do not fall under our return policy, nor can they be exchanged. The same applies to samples that may be included in your shipment.