ILONA.COM TERMS & CONDITIONS
Effective Date: October 4, 2023
Last Updated: January 16, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website located at www.ilona.com (the “Site”), including any content, features, functionality, and online store offerings (collectively, the “Services”) made available by ILONA, INC. (“ILONA,” “Company,” “we,” “us,” or “our”).
By accessing, browsing, using the Services, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy (each incorporated herein by reference). If you do not agree, do not use the Services.
For clarity, the following definitions apply:
“Content” means all text, graphics, images, photographs, video, audio, logos, designs, trade dress, product names, software, and other materials made available through the Services.
“Products” means any goods offered for purchase through the Site.
“Order” means a request to purchase Products submitted through the Site.
“UGC” means user-generated content, including reviews, comments, photos, videos, and testimonials submitted through the Services.
“You” / “User” means any person accessing or using the Services.
The Services are intended for individuals who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18.
If you are under 18, you may use the Services only under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.
We reserve the right to modify, suspend, or discontinue any portion of the Services at any time without notice. We may also update these Terms from time to time. When we do, we will revise the “Last Updated” date above.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
Violate any applicable law or regulation;
Infringe, misappropriate, or violate ILONA’s or any third party’s intellectual property or proprietary rights;
Attempt to gain unauthorized access to any portion of the Services or related systems;
Interfere with, disrupt, or attempt to compromise the security, integrity, or performance of the Services (including by introducing malware);
Use any robot, spider, scraper, bot, or automated means to access the Services for any purpose without our written permission;
Reverse engineer, decompile, or attempt to discover source code or underlying ideas or algorithms of the Services, except to the extent permitted by applicable law; or
Engage in any activity that could disable, overburden, damage, or impair the Services or interfere with any other party’s use.
We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating access to the Services.
We strive to present accurate product descriptions, ingredients, imagery, and pricing. However, we do not guarantee that any Product description, ingredient list, image, or other Content is complete, current, or error-free.
Product packaging and appearance may vary. Colors and images may display differently depending on your device or screen settings.
Prices and availability are subject to change without notice. We reserve the right to correct errors (including pricing errors), inaccuracies, or omissions at any time and to cancel Orders impacted by such issues.
By placing an Order, you make an offer to purchase Products subject to these Terms. Your Order is not accepted until we confirm shipment or otherwise expressly accept your Order.
We reserve the right, in our sole discretion, to:
Refuse, cancel, or limit any Order for any reason, including suspected fraud, unauthorized activity, or supply constraints;
Limit quantities purchased per person, household, or Order; and
Discontinue any Product at any time.
If we cancel an Order after payment has been processed, we will issue a refund to the original payment method where possible.
You agree to provide current, complete, and accurate information for all purchases made through the Site. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.
You authorize ILONA (and its third-party payment processors) to charge your payment method for the full amount of your Order, including shipping, handling, and applicable taxes.
Sales tax may be applied where required. International customers are responsible for any duties, VAT, customs fees, brokerage fees, and other charges imposed by the destination country or carrier. Such charges are non-refundable unless required by law.
Shipping options, rates, and estimated delivery windows are presented at checkout or otherwise on the Site. Delivery dates are estimates and are not guaranteed.
You are responsible for providing accurate shipping information. ILONA is not responsible for delivery issues arising from incorrect or incomplete address information provided by you.
To the extent permitted by applicable law, risk of loss passes to you upon ILONA’s tender of Products to the carrier.
International deliveries may be subject to customs processing and delays beyond our control. For international shipping inquiries, contact orders@ilona.com.
Our Return & Refund Policy is incorporated into these Terms by reference and forms part of these Terms. Please review it prior to purchase.
ILONA Products are intended for cosmetic use only unless expressly stated otherwise. Statements on the Site have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary. You are responsible for reviewing ingredient lists and usage instructions prior to use. If you have sensitivities or concerns, perform a patch test prior to use and consult a licensed healthcare professional as appropriate.
Content provided through the Services is for general informational purposes only and does not constitute medical advice.
All Content available through the Services is owned by or licensed to ILONA and is protected by intellectual property laws.
Except as expressly permitted in writing by ILONA, you may not reproduce, distribute, modify, display, perform, publish, create derivative works from, or otherwise exploit any Content.
ILONA reserves all rights not expressly granted.
If you submit UGC through the Services, you represent and warrant that:
You own or have the necessary rights to submit the UGC; and
Your UGC does not violate any law or infringe the rights of any third party.
By submitting UGC, you grant ILONA a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, perform, and create derivative works from such UGC in connection with the Services and ILONA’s marketing and promotional activities.
We may, but are not obligated to, monitor, edit, or remove UGC at our discretion.
The Services may include integrations, tools, or links to third-party websites or services. ILONA does not control and is not responsible for third-party content, policies, or practices. Your interactions with third parties are at your own risk.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, PRODUCTS, AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
ILONA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ILONA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
Some jurisdictions do not allow the exclusion of certain warranties, so some portions of this section may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, ILONA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES OR PRODUCTS.
IN NO EVENT SHALL ILONA’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO ILONA FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR USD $100, WHICHEVER IS GREATER, EXCEPT WHERE PROHIBITED BY LAW.
You agree to indemnify, defend, and hold harmless ILONA and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
Your use or misuse of the Services;
Your violation of these Terms;
Your violation of any law or regulation; or
Your UGC or infringement of any third-party rights.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND PROVIDES THAT CERTAIN DISPUTES MUST BE RESOLVED BY BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF.
Before initiating arbitration or a court proceeding, you agree to first contact ILONA and attempt to resolve the dispute informally. You may contact us at legal@ilona.com with a brief description of your dispute and your requested relief. We will attempt to resolve the dispute in good faith.
Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or Products (a “Dispute”) will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this section.
Arbitration will be conducted by a single neutral arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
This arbitration agreement does not apply to:
Claims that may be brought in small claims court, if they qualify and remain in small claims court; or
Claims seeking injunctive or equitable relief for alleged unlawful use or infringement of intellectual property rights (including trademarks, copyrights, and trade dress).
If you are a U.S. resident, arbitration will take place in your county of residence (or another mutually agreed location) unless the arbitrator determines a hearing is unnecessary. Arbitration may be conducted by telephone, video conference, written submissions, or in-person, as permitted by AAA rules.
Payment of arbitration fees will be governed by AAA Consumer Arbitration Rules. ILONA will not seek attorneys’ fees and costs from you unless the arbitrator determines your claim is frivolous or brought for an improper purpose, to the extent allowed by law.
YOU AND ILONA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, or representative proceeding.
If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief (and only that claim or request for relief) shall be severed and proceed in court, with the remainder resolved in arbitration.
To the extent permitted by law, any Dispute must be filed within one (1) year after the event giving rise to the Dispute occurred. Otherwise, the Dispute is permanently barred.
You may opt out of this arbitration agreement by sending written notice to legal@ilona.com within 30 days of the date you first accept these Terms. Your notice must include your name, mailing address, and the email address used for your account or Order, and must state that you wish to opt out of arbitration. If you opt out, disputes will be resolved as set forth in Section 18.
These Terms and any dispute arising out of or relating to the Services or Products are governed by the laws of the State of Colorado, without regard to conflict of laws principles.
If you opt out of arbitration (or if arbitration is deemed unenforceable for a particular claim), you agree that any legal action shall be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to personal jurisdiction and venue in such courts, except where prohibited by applicable law.
By using the Services or communicating with us electronically, you consent to receive communications from us electronically, and you agree such communications satisfy any legal requirement that such communications be in writing.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
No waiver of any provision is a waiver of any other provision.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and ILONA regarding the Services.
ILONA is not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, supply chain disruptions, carrier delays, labor disputes, governmental actions, power outages, or internet interruptions.
If you have questions about these Terms, contact:
ILONA, INC.
3201 East Second Avenue, Suite 300
Denver, CO 80206 USA
(888) 38-ILONA
legal@ilona.com
